Products must be returned with payment receipt, original packaging (un-damaged), unused and in perfect condition. If knives show any sign of use, sharpening, honing, etc, they will not be accepted for return or exchange. If the original packaging is not in a re-saleable condition the item will not be accepted for return or exchange.
All items returned to Chu Hamono Kitchens Inc are done so at the buyer's expense. We will only pay for the shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
No returns are accepted without the invoice, and special orders are not eligible for any exchange, return or refund.